Refund policy
Shipping Policy
Order Processing
At Boo Society, we work to process and ship every order as quickly as possible.
Orders are typically processed within 2–3 business days. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Shipping Times
Once your order has been dispatched, estimated delivery time is 7–14 business days.
Please keep in mind that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or delays with the shipping carrier.
During busy seasonal periods such as Halloween, we recommend placing your order as early as possible.
Shipping Cost
Shipping is always free worldwide.
There are no minimum purchase requirements or hidden shipping charges.
Tracking Your Order
Once your order ships, you will receive a confirmation email containing your tracking number.
Please allow a few business days after dispatch for tracking information to begin updating in the carrier's system.
If you have trouble locating your tracking information, contact us at:
Multiple Shipments
If your order contains multiple products, they may occasionally be shipped separately.
This means your items may arrive on different days and you may receive more than one tracking number.
Shipping Delays
While we do our best to make sure every order arrives on time, delays outside of our control can occasionally occur.
Possible causes include:
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Carrier delays
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Severe weather
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Customs processing
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High seasonal shipping volumes
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Holidays
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Incorrect or incomplete shipping information
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Other unforeseen circumstances
If your package appears to be significantly delayed, please contact us and we will be happy to assist you.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before submitting your order.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before your order is processed.
Once an order has already been processed or shipped, we cannot guarantee that the shipping address can be changed.
Lost or Stolen Packages
Boo Society is not responsible for packages that have been marked as delivered by the shipping carrier but are later lost, misplaced, or stolen.
If your tracking shows that your package was delivered but you cannot locate it, we recommend checking around your property, asking household members or neighbors, and contacting the shipping carrier directly.
If you still need assistance, please contact our team and we will do our best to help.
Damaged Packages
If your order arrives damaged or defective, please contact us with your order number and clear photos of the item.
We will review the issue and work with you to arrange an appropriate replacement or refund in accordance with our Refund & Return Policy.
Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country.
Any customs duties, taxes, or import fees charged by local authorities are the responsibility of the customer unless otherwise stated at checkout.
Halloween & Seasonal Orders
Our standard processing time is 2–3 business days, followed by an estimated 7–14 business days for delivery.
We recommend ordering early to give your package plenty of time to arrive before Halloween. Shipping delays caused by carriers or circumstances outside our control may occasionally occur.
Contact Us
For questions regarding shipping, tracking, delivery, or your order, please contact us at: